|
|
|
|
Best Passenger Experience
Best Passenger Experience
Open to: All low cost carriers
About the category
Does traditional customer service matter in a low cost environment? Or is price the only customer service? This category recognises the low cost carrier that has, in addition to the traditional low fares and special offer rates, created a sustained culture throughout their organisation of real customer service.
Judges will be paying particular attention to:
- A pro-active and pervasive customer care culture reporting against and meeting targets
- Data on customer satisfaction, and changes over time
- Future plans to improve the standard of service to customers
» Nominate your company today
Winner in 2007:
|
|
|
"Oasis is very proud indeed to have won awards both for Best Business Class Carrier and also for Best New Service. We're delighted to be making such a strong impact within such a short time. The Budgies award evening itself was a great networking opportunity and enjoyable event" Gerard Clarke, GM UK & Ireland, Oasis Hong Kong Airlines
"Iceland Express winning the award for 'Best Website' was the highlight of our trip to the World Low Cost Airlines Congress,
but it was by no means the only benefit of attending. We found the entire experience informative, thought-provoking, and fun."
Ómar Ólafsson, CTO,
Iceland Express
“After our first year of operations, we were very proud to have won the Budgie Award for “Best Newcomer” – we thoroughly enjoyed the evening and the conference overall.
We will definitely participate
in future events”.
Alex Cruz, CEO, Clickair |
|
|
|
|
|
|
|
